Mentora Mullany: Frequently Asked Questions
We have officially launched our own Mentora e-Mentoring platform, so here are a few Frequently Asked Questions in the hopes that they’ll answer any questions you may have.
If you still have any queries, please get in touch – Office@themullanyfund.org
What does Mentora mean?
Mentora is the Welsh word for mentoring.
Since we are a proud Welsh charity working with disadvantaged young people from across South Wales, we thought it only fitting to name our mentoring platform in our national language.
How can I access Mentora?
There are two options...
Mentora can be accessed via our desktop version
Or via our app which you can find by typing Mentora Mullany in either the Apple App Store or the Google Play store.
Please note that we have encountered some issues with the app not displaying properly on some android devices. If this is the case for you, please let us know which device you are using, and for the time being, work on the desktop version of Mentora Mullany
What mobile devices are compatible with Mentora?
The app is designed to work on Android and Apple phones (with the caveat see above). It is not designed to work on an iPad
How do I log into Mentora?
Use the link above to log into the Desktop version of Mentora Mullany OR download the Mentora Mullany app from either the Apple App Store or the Google Play Store.
You'll need to create a Mentora account. You do this as follows:
- From the login page click on New User
- You will need to provide your Date of Birth, the email you used when you registered for the programme and create a password (please ask Mullany if you can’t remember the email you used).
- The password will need at least one Upper Case letter, one Lower Case letter, 1 digit and 1 punctuation mark, and be at least 8 characters long.
Once you’ve registered you can then login to the platform, using your email address and the password you’ve just created
When you registered to a be a Mullany Mentor, you will have had to provide your email address and a password in the registration form. This email and password is how you currently login to your personal mentoring account to select which sessions you would like to engage with. These are also the login details for Mentora Mullany.
If you have forgotten your password, you can reset it here by clicking forgotten password - https://themullanyfund.org/en/mentors/login/
- If you registered with a different email address and we have had to update this on the CMS for you, you will also need to reset your password by following the above link
You can log into Mentora using the desktop version - https://mentora.themullanyfund.org/
Or you can download the Mentora Mullany app from the Apple App Store or the Google Play Store. As a team, we recommend using the app as you’ll get notifications straight to your phone.
Once you’ve successfully logged in, your asigned student's name should appear on your home screen along with the Mullany Notification and Admin Assistance channels.
Will I receive notifications from Mentora?
The short answer is YES, but they will not be via email!
We advise everyone using our platform to allow Mentora Mullany to send notifications of all new messages recieved. To enable this please grant permission on your desktop version or app to allow notifications when prompted.
If you are only using one device (either desktop/laptop OR phone) then you will get notifications on that device. If you’re engaging with your student by using different devices, you’ll get notifications to the device on which you were last logged in.
NB For the desktop version you may also need to allow your browser permission to receive notifications. Please note that notification are supported in Chrome, Firefox and Microsoft edge but not internet explorer
IMPORTANT: A member of the Mullany Team will be in touch via email to remind you if you have an unread message for 14 days or more.
What will notifications look like?
Can I attach documents to my messages?
Yes! However 5MB is the maximum size of any attachment.
Can I be logged into both the App and the desktop simultaneously?
No, you cannot be logged into the App and desktop version of Mentora at the same time. But you can log out of one device and onto another device, at any time, using your login details.
Will I lose a composed message if I swich to another channel mid message?
Many of you will be glad to hear that no, you will not lose a composed message if you switch to a different channel, such as the Mullany Notification channel, to double check or gather information to send to your student/mentor.
This is something that is always addressed in our mentor feedback documents, so we are so happy that we can finally fix this issue.
How do I get back to the home screen?
This is what your home screen will look like, and this is where you’ll be able to access all your different messaging channels:
· Mullany Notifications
· Admin Assistance
· Your student channel
If you are assigned more than one student, you will have more than one student channel on your home screen.
To access a messaging channel simply click on it. To get back to the home screen, you can either swipe left on your screen (app users only) or you can press the home icon on the top right of your screen (App and desktop users)
Where can I get support from The Mullany Team on Mentora?
This is where you’ll receive weekly messages from The Mullany Team outlining the theme of support each week. Mentors will receive messages every Monday and Friday whereas students will receive messages every Monday, Wednesday and Friday.
The Admin Assistance channel is where you can contact a member of The Mullany Team with any queries/questions you may have during a session. We do our best to reply to all queries as soon as possible.
Can I copy and paste information from Admin Assistance messages?
At this time, if you are using the App, you will not be able to copy and paste information from messages. However, if you decide to login via a desktop, you will be able to copy and paste relevant information from messages.
Weekly themes of support
You can access the weekly themes of support for the current session here: