Frequently Asked Questions
Q) What does Mentora mean?
A) Mentora is the Welsh word for mentoring.
Since we are a proud Welsh charity, working with disadvantaged young people across South Wales, we thought it only fitting to name our mentoring platform in our national language.
Q) How can I access Mentora?
A1) Find our desktop version - https://mentora.themullanyfund.org/
A2) Download the Mentora Mullany app. Search 'Mentora Mullany' in the Apple App Store or Google Play Store.
Q) What mobile devices are compatible with Mentora?
A) Both Android and Apple phones can be used.
Q) How do I log into Mentora as a mentor?
A1) Log into the desktop version using the link - https://mentora.themullanyfund.org/ or
A2) Download the Mentora Mullany app from Apple App Store or Google Play Store.
Q) Where can I find my log in details for the Mentora app?
A) Use the same email address and password you created when you completed our mentor registration form, you will be directed to the Mentora homescreen. You DO NOT need to click 'New User' on the app, you will have already registered.
Q) What if I can't remember my password?
A) Reset your password by clicking 'Forgotten My Password'. You will recieve an email (don't forget to check your junk/spam inbox) containing a link to reset your password.
Q) Why am I not receiving emails from the app, including password reset instructions?
A) For security, some organisations, particularly universities and large corporate organisations, block emails that appear automated. Whenever possible please use personal emails to avoid this. If this has happened to you, get in touch and we will reset your details on our database to your personal email.
Q) Will I receive notifications from Mentora?
A) Yes, you will recieve both push notifications and email notifications through the app.
Q) Why am I not receiving notifications through the app?
A1) To enable notifications on your app ensure you grant permission (allow notifications) during app set up.
A2) To enable notifications on your desktop version you may need to allow your browser permission to receive notifications. Our notifications are supported in Chrome, Firefox and Microsoft edge BUT NOT internet explorer.
Q) If I use multiple electronic devices to engage with my student will I receive notifications on all devices?
A) No, you’ll only get notifications to the device on which you were last logged in.
Q) Can I attach documents to my messages?
A) Yes, to a maximum of 5MB per attachment.
Q) Can I be logged into both the app and the desktop simultaneously?
A) No.
Q) How do I navigate the app?
A) The app is incredibly simple and intuitive. There are just three channel categories: a bell icon, where you will find regualr notifications from us to help with your mentoring; Admin assistance, to contact us / where we can contact you should you/we have a query, and Student name(s), where you engage with your student(s) in conversation.
Q) How often will I receive mentoring guidance from the Mullany Fund Team?
A) Weekly theme support notifications will be sent to you every Monday and Friday, these are tailored to suit the age / educational stage of your student. Students receive complementary notifications every Monday, Wednesday and Friday.
Q) If I have more than one student, how do I know which one I'm chatting with?
A) You will see multiple student names on the home screen, click on the student name, this will take you to their chat.
Q) How can I get in touch with The Mullany Team on Mentora during a session?
A) You can contact a member of our team via the Mentora "Admin Assistance" with queries/questions during a session. We do our best to reply as soon as possible.
Q) Can I copy and paste information from Admin Assistance messages?
A1) When using the app, you will not be able to copy and paste information from messages.
A2) When using the desktop version, you will be able to copy and paste information from messages.
Additional information: Weekly themes of support
Sample weekly themes of support can be viewed her: Mullany Weekly Themes